HP 3000 Hardware Support
Coverage of HP 3000 Hardware
The HP3000 may no longer be a valid product for Hewlett-Packard® but it is still serving thousands of users with quality performance. Sherlock Services understands the legacy issues with MPE and can work with you to provide ongoing support until YOU declare the system is obsolete.
Sherlock Services has thorough knowledge of the storage systems supported by MPE including the mod20, 12h, VA, and XP arrays. We can maintain your system as a locked down legacy server or upgrade to improve redundancy and performance.
Many companies no longer have a system administrator who is comfortable with legacy systems. By performing diagnostics and System Administration tasks, we can monitor and manage your hardware and OS. Offsite hosting is also available for archival purposes.
HP3000's are known for their resiliency, but disaster will eventually strike. Sherlock Services can assist in documenting and preparing your system with a disaster recovery plan. Our support contracts can include complete system reviews and preventative maintenance to help ensure you are protected from downtime and data loss.
Onsite, local depot, or next day part sparing programs will help you return to production as quickly as possible. We have an extensive inventory of hardware to support your entire MPE environment.
Support Package Options
8am–5pm Next Day Support Package
- Hardware Break/Fix (assessment required)
- Operating System Support optional
- 4 hour maximum call back from our helpdesk
- Optional On-site Maintenance Schedule
- Next day parts
- Monday – Friday 8-5 remote/telephone support
8am–5pm Same Day Support Package
- Hardware Break/Fix (assessment required)
- Operating System Support optional
- Unlimited Telephone and E-mail Support
- Optional On-site Maintenance Schedule
- Same day parts during regular business hours
- Monday – Friday 8-5 remote/telephone support
24x7x4 Support Package
- Hardware Break/Fix (assessment required)
- Operating System Support optional
- 4 hour maximum call back from our helpdesk
- Optional On-site Maintenance Schedule
- 4 hour on-site response for hardware Break/Fix
- Spare parts in local area depot
Mission Critical Support Package
- Hardware Break/Fix (assessment required)
- Operating System Support optional
- 4 hour maximum call back from our helpdesk
- Optional On-site Maintenance Schedule
- 4 hour on-site response for hardware Break/Fix
- Spare parts in local area depot
- 6 hour call to repair
- Immediate response for telephone support
- Proactive monitoring service for Hardware
- On-Site depot of spare parts
