Coverage of HP 9000 Hardware
- Power Supplies
- I/O Cards
- CPU’s
- Memory
- Back Planes
- MIO Boards
- Internal Disk Drives
- Tape Drives
- CD/Rom
- Fans
- External Drives
- Disk Arrays
- Tape Libraries
- Terminals
- Printers
- Optical Juke Boxes
- HP UPS
- And more…
Support Package Options
8am–5pm Next Day Support Package
- Hardware Break/Fix (assessment required)
- Operating System Support optional
- 4 hour maximum call back from our helpdesk
- Optional On-site Maintenance Schedule
- Next day parts
- Monday – Friday 8-5 remote/telephone support
8am–5pm Same Day Support Package
- Hardware Break/Fix (assessment required)
- Operating System Support optional
- Unlimited Telephone and E-mail Support
- Optional On-site Maintenance Schedule
- Same day parts during regular business hours
- Monday – Friday 8-5 remote/telephone support
24x7x4 Support Package
- Hardware Break/Fix (assessment required)
- Operating System Support optional
- 4 hour maximum call back from our helpdesk
- Optional On-site Maintenance Schedule
- 4 hour on-site response for hardware Break/Fix
- Spare parts in local area depot
Mission Critical Support Package
- Hardware Break/Fix (assessment required)
- Operating System Support optional
- 4 hour maximum call back from our helpdesk
- Optional On-site Maintenance Schedule
- 4 hour on-site response for hardware Break/Fix
- Spare parts in local area depot
- 6 hour call to repair
- Immediate response for telephone support
- Proactive monitoring service for Hardware
- On-Site depot of spare parts
