Let Seamless Support play the role of CIO to help address concerns in your environment that need attention.   We provide a wide range of services from IT Planning, Consulting and Vendor Management which come standard with Platinum and Gold packages.

Planning

ü       Infrastructure Planning & Assessment

ü       Capacity Planning

ü       Security Planning & Assessment

ü       Availability Planning & Assessment

Consulting

ü       Staffing Requirements

ü       Disaster Recovery

ü       Business Continuance

ü       Service Level Objectives

Vendor Management

ü       Identify which vendors to manage

ü       Enhance relationships with vendors

ü       Reduce the risk of vendor non-performance

ü       Usage of Key Performance Indicators

ü       Utilize an effective vendor management    system

When you've decided to outsource a function of your business to a large contractor, Seamless Support will establish a project management organization to provide oversight for the relationship. We are your advocate in the process and can give you an honest appraisal of where the project stands and how operations are functioning. This gives you the ability to make better management decisions and save money as you identify inefficiencies.  In situations where new computer equipment is required to be purchased through multiple vendors, Seamless Support will manage each relationship to ensure steps are taken to provide a fully integrated solution for your business.

Our Platinum and Gold programs come standard with the CIO Planning and Consulting service.  Seamless Support offers the most comprehensive service in the industry with certified professionals in many capacities including network, internet, email, disaster recovery, strategic planning, and vendor management. Platinum and Gold  programs also include unlimited on-site and remote support and is designed to let our customers outsource their entire technology department.

Our Silver program provides small and medium sized businesses with the peace of mind of 24x7 network monitoring and unlimited remote support at a fraction of the cost of most enterprise-class solutions.   The Silver program includes a simplified version of vendor management to assist customers with problem resolution that extends outside the datacenter.

Our programs include a wide range of services, from remote network monitoring, to supplemental remote management support, to full outsourcing of all IT initiatives. Seamless Support offers a peace of mind to our customers that their networks are being proactively monitored and maintained 24x7. We define our working relationship through a Service Level Agreement (SLA) to ensure that we understand and exceed customers’ business expectations.

Included with each package is Seamless Support MS which is a Web-based application that monitors the availability of devices and applications and notifies via e-mail or pager in the event of failure. In addition, Seamless Support MS provides detailed performance reporting for capacity planning and predictive analysis, including role-based views and reports for both business and technical users alike.