Basic Coverage of Hardware

·         Power Supplies

·         I/O Cards

·         CPU’s

·         Memory

·         Back Planes

·         MIO Boards

·         Internal Disk Drives

·         DLT / CDROM Drives

Basic Coverage of O/S

·         Core O/S commands

·         Kernel Parameter assistance

·         Guidance with System Patches

·         Hardware troubleshooting

·         Network troubleshooting

·         Disk file systems and troubleshooting

·         Startup and shutdown scripts

·         CDE support

With Platinum Support, our proactive approach to managing computer systems will free-up capital that you can spend on growing your business, not fixing it.

Bronze Support Package – 0S2

·         Nominal monthly subscription fee

·         Hardware Break/Fix (assessment required)

·         HPUX Operating System Support (HP add-on

           software not included i.e. MC/ServiceGuard,

           Glance, On-Line JFS, etc)

·         4 hour maximum call back from our helpdesk

·         Optional On-site Maintenance Schedule

·         Next day parts

·         Monday – Friday 8-5 remote/telephone support

Silver Support Package – 0S3

·         All items in Bronze Support included

·         1 hour maximum call back from our helpdesk

·         Unlimited Telephone and E-mail Support

·         Next day parts

·         24x7 remote/telephone support

Gold Support Package – 0S6

·         All items in Bronze and Silver Support included

·         4 hour on-site response for hardware Break/Fix

·         Immediate response for telephone support

·         Spare parts in local area depot

Platinum Support Package – 0S9

·         All of the above items included

·         4 hour on-site response for hardware Break/Fix

·         Immediate response for telephone support

·         Proactive monitoring service for Hardware

·         On-Site depot of spare parts