MC/ServiceGuard Support
·
Hardware
Break/Fix (assessment required)
·
Cluster
Support (assessment required)
·
1 hour
maximum call back from our helpdesk
·
1 On-site
Re-Certification of Cluster Health
·
24x7
remote/telephone support
On-Line JFS, Glance, EMS
Support
·
1 hour
maximum call back from our helpdesk
·
Unlimited
Telephone and E-mail Support
·
24x7
remote/telephone support
Workload MGR, PRM Support
·
1 hour
maximum call back from our helpdesk
·
Unlimited
Telephone and E-mail Support
·
24x7
remote/telephone support
Openview NNM, Data
Protector Support
·
1 hour
maximum call back from our helpdesk
·
Unlimited
Telephone and E-mail Support
·
24x7
remote/telephone support
Measureware, Perfview
Support
·
1 hour
maximum call back from our helpdesk
·
Unlimited
Telephone and E-mail Support
·
24x7
remote/telephone support