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Seamless Support addresses the complete “Information Technology
Solution”.
Printable Version
Let Seamless
Support monitor your network’s health to reduce unplanned downtime.
System Support
Options are Flexible and Scalable. Options range from Basic Telephone
support to full system support responsibility. Let Seamless Support tackle
hardware and software problems while you focus on daily business issues.
Service
features
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Access to Seamless
Support WEB Based Performance Reporting and Monitoring Tools.
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·
Knowledge and information: Use multiple search methods to obtain technical
information, as well as documents created and used by Seamless Support
response center engineers.
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Proactive notification: Subscribe to receive notifications in advance
regarding issues in your environment.
·
Call
submittal: electronically submit software and hardware questions to the
Seamless Support response center, check the status of your calls, and add
comments to open calls.
·
Software
and patch management: Obtain a list of the latest patches and software
updates.
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Diagnostics and utilities: access information about diagnostic utilities and
tools.
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Toll-free phone-in
assistance: with a single, toll-free telephone call, reach
experienced Seamless Support professionals worldwide for assistance
with hardware or software problems.
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Table 1.
Standard System Support Options
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Seamless Support Options |
Basic |
Bronze |
Bronze+ |
Silver |
Gold |
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Phone-in software assistance, Monday-Friday 8-5 EST, reduced hourly
rate |
X |
X |
X |
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Patch
Management for O/S and applications |
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X |
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Vendor
Management |
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X |
X |
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Phone-in software assistance, 24x7x365 included |
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|
X |
X |
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Proactive support collection unit |
|
X |
X |
X |
X |
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Unlimited on-site support |
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|
X |
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Website
access and performance tools |
|
X |
X |
X |
X |
Table
notes:
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For
more information on these service features, refer to the technical
datasheets for these options.
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Phone-in software assistance is available Monday through Friday,
excluding Seamless Support holidays, during standard Seamless
Support response center hours for all products.
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After hours 24x365 software support is available for selected
operating systems, subsystems, and application software products.
Refer to the Seamless Support price list for further details of
products and coverage hours.
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Installation and configuration
services
With over 25
years of experience, Seamless Support can provide a wide variety of
professional services to properly scope out your next project, assess the
business impacts, and implement a total turn-key solution. Seamless Support
can coordinate and implement the installation, configuration, and testing of
your systems, systems peripherals, and networks, minimizing disruption to
your business operations.
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Package Selection |
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Migration Planning |
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Cluster Re-certification
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O/S Installation |
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MS Products Installations |
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Performance Assessment |
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High Availability Planning |
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Network Administration |
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Infrastructure Assessment |
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System Configuration & Administration |
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Systems Consolidation |
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Server Installations and Upgrades |
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Printer Installations and Repairs |
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Server Repairs |
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