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Seamless Support addresses the complete “Information Technology
Solution”.
Printable Version
Let Seamless
Support integrate Hardware, Software, Network Service, SAN, and Mission
Critical requirements into
one service call.
System Support
Options are Flexible and Scalable. Options range from Basic Telephone
support to High-Availability solutions. Let Seamless Support tackle hardware
and software problems while you focus on daily business issues.
Comprehensive support during and beyond the warranty period
Our Seamless
Support-UX Options let you increase the level of hardware and software
support you receive during the warranty period. And after your warranty has
expired, you have the choice of either 1-year or 3-year coverage terms.
depending on the options you select, you can receive:
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comprehensive,
advanced support services with optional mission critical support
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full account support and an assigned support team
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upgraded hardware response time from warranty
level |
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support for your operating system and optional
software applications |
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installation and configuration services to meet
growth challenges |
Service
features
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Access to Seamless
Support WEB Based Performance Reporting and Monitoring Tools.
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Knowledge and information: Use multiple search methods to obtain
technical information, as well as documents created and used by Seamless
Support response center engineers.
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Proactive notification: Subscribe to receive notifications in
advance regarding issues in your environment.
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Call submittal: electronically submit software and hardware
questions to the Seamless Support response center, check the status of your
calls, and add comments to open calls.
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Software and patch management: Obtain a list of the latest patches
and software updates.
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Diagnostics and utilities: access information about diagnostic
utilities and tools.
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Toll-free phone-in
assistance: with a single, toll-free telephone call, reach
experienced Seamless Support professionals worldwide for assistance
with hardware or software problems.
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Fast,
expert hardware and software service response for HP9000
With HP9000
System Support Options, you can choose from four levels of response time for
your hardware and phone-in assistance:
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Platinum - 6-hour
repair, 24 hours a day, 7 days a week, 365 days a year with on-site
spares for hardware and a WEB Based on-site proactive support device
with unlimited phone-in assistance. |
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Gold - 4-hour on
site response, 24 hours a day, 7 days a week, 365 days a year,
spares at a local depot, and unlimited phone-in assistance. |
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Silver - 4-hour
response, unlimited phone-in assistance 24x7 next day parts.
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Bronze - 4-hour
call back
response during the work week and standard next day shipping on parts |
Table 1.
Standard System Support Options
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duration of hardware and software support |
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1
year HP Offerings |
0S0 |
0S1 |
0S2 |
0S3 |
0S6 |
0S9 |
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3
years HP Offerings |
3Y0 |
3Y1 |
3Y2 |
3Y3 |
3Y6 |
3Y9 |
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service deliverables |
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next-day hardware support mon-fri |
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X |
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next-day, 24x7
hardware support |
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X |
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same-day, 24×7 hardware support |
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X |
X |
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phone-in software assistance, mon-fri |
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X |
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phone-in software assistance, 24×365 |
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X |
X |
X |
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LTU
and Software Updates* |
X |
X |
X |
X |
X |
X |
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Seamless Support additional offerings |
N/A |
N/A |
Bronze |
Silver |
Gold |
Platinum |
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proactive support collection unit |
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X |
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unlimited site support |
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X |
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website access and performance tools |
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X |
X |
X |
X |
 *Seamless
Support does not provide License To Use and Software Updates. The
Software updates must be purchased separately through Hewlett-Packard or
your local HP Channel Partner.
Installation and configuration services
With over 25
years of experience, Seamless Support can provide a wide variety of
professional services to properly scope out your next project, assess the
business impacts, and implement a total turn-key solution. Seamless Support
can coordinate and implement the installation, configuration, and testing of
your systems, systems peripherals, and networks, minimizing disruption to
your business operations.
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High Availability Planning |
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Network Administration |
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Infrastructure Assessment |
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System Configuration & Administration |
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Systems Consolidation |
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HP9000 and HP3000 Installations and Upgrades |
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Printer Installations and Repairs |
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HP3000 and HP9000 Server Repairs |
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Package Selection |
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Migration Planning |
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MC/ServiceGuard Installation |
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MC/ServiceGuard Re-certification |
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HP-UX O/S Installation |
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HP Products Installations |
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Kernel Tuning Assessment |
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Performance Assessment |
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